Return Policy

Due to the nature of our products, tukr box® does not accept returns
on gourmet pasta meal kits.

Because our meal kits contain food products, we cannot accept returns for
health and safety reasons. Once a package has left our facility, we cannot
resell or redistribute returned items.

Damaged Products

We take great care in packaging your tukr box® meal kit, but occasionally
products may be damaged during transit by the shipping carrier.

If your order arrives damaged, please follow these steps:

• Document the damage — Take clear photos of the damaged packaging and products
• Keep all packaging — Do not discard the box or any materials
• Contact us promptly — Email us within 48 hours of delivery
• Include your order number — This helps us locate your order quickly

Send your photos and order details to
shipping@tukrbox.com
and we will work with you to file a claim against the carrier.

What to Include in Your Damage Claim

To help us process your claim as quickly as possible, please include:

• Your order number (found in your confirmation email)
• Photos of the damaged outer packaging
• Photos of any damaged products inside
• A brief description of the damage
• Your preferred resolution (replacement or carrier claim assistance)

Questions?

If you have any questions about our refund and return policy, or if you
need assistance with a damaged order, we’re here to help.

Our team typically responds within 1-2 business days.